Terms of service

Welcome to TRUE Lab Jewels. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.

If you do not agree with any part of these Terms, please do not use our website.

2. About TRUE Lab Jewels

TRUE Lab Jewels specializes in lab-grown diamond jewelry and fine jewelry products. We reserve the right to modify, discontinue, or update products, services, pricing, and website content at any time without prior notice.

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You are legally capable of entering into binding contracts.

  • All information provided by you is accurate and complete.

4. Product Information

We strive to display products, images, specifications, and descriptions as accurately as possible.

However:

  • Product images are for illustrative purposes only.

  • Actual product colors, sizes, and appearance may vary slightly due to screen settings and photography.

  • Lab-grown diamonds and gemstones may have natural variations in appearance.

  • Minor differences in weight, dimensions, and stone characteristics are normal in handcrafted jewelry.

5. Pricing & Payments

Pricing

  • All prices displayed on the website are subject to change without notice.

  • Prices may vary by country, currency, promotions, or special offers.

  • We reserve the right to correct pricing errors at any time.

Payment Methods

We accept secure payments through approved payment gateways, including but not limited to:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • PayPal (where available)

  • Other payment methods offered during checkout

Orders will only be processed after successful payment authorization.

6. Order Acceptance & Cancellation

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Request additional verification before processing an order.

Reasons for cancellation may include:

  • Payment issues

  • Fraud prevention checks

  • Pricing errors

  • Product availability issues

  • Incorrect customer information

If payment has already been processed, an appropriate refund will be issued.

7. Custom & Personalized Jewelry

Custom-made, engraved, or personalized products are created specifically for the customer.

Therefore:

  • Production begins after order confirmation.

  • Once production starts, modifications may not be possible.

  • Custom or personalized items are generally non-returnable unless they arrive damaged or defective.

8. Shipping & Delivery

Shipping timelines are estimates only and are not guaranteed delivery dates.

TRUE Lab Jewels is not responsible for delays caused by:

  • Customs inspections

  • Shipping carriers

  • Natural disasters

  • Public holidays

  • Force majeure events

Please refer to our Shipping Policy for complete details.

9. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

To be eligible for returns:

  • Products must be unused and in original condition.

  • Original packaging and certificates must be included.

  • Return requests must be submitted within the applicable return period.

Customized products may not qualify for returns or exchanges.

10. Product Warranty

TRUE Lab Jewels may offer warranty coverage on selected products.

Warranty does not cover:

  • Normal wear and tear

  • Accidental damage

  • Improper use

  • Loss or theft

  • Third-party modifications or repairs

Specific warranty details will be provided where applicable.

11. Intellectual Property

All content on this website is owned by or licensed to TRUE Lab Jewels, including:

  • Logos

  • Product Images

  • Graphics

  • Text

  • Designs

  • Videos

  • Website Layout

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to systems or data.

  • Upload malicious software or harmful code.

  • Interfere with website functionality.

  • Engage in fraudulent activities.

Violation of these terms may result in account suspension and legal action.

13. Limitation of Liability

To the maximum extent permitted by law, TRUE Lab Jewels shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Data loss arising from website use or product purchases

Our total liability shall not exceed the amount paid for the product in question.

14. Disclaimer

The website and all content are provided on an "as-is" and "as-available" basis.

We make no warranties regarding:

  • Continuous website availability

  • Error-free operation

  • Accuracy or completeness of content

  • Uninterrupted service

15. Third-Party Services

Our website may contain links to third-party websites, payment processors, or service providers.

TRUE Lab Jewels is not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered by third parties

Use of third-party services is at your own risk.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

18. Changes to Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

19. Contact Information

TRUE Lab Jewels
🌐 Website: https://truelabjewels.com
📧 Email: support@truelabjewels.com

By using our website and purchasing from TRUE Lab Jewels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.