Privacy policy

At TRUE Lab Jewels ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information

  • Account Credentials

  • Order History

Device & Usage Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Activity

  • Pages Visited

  • Referral Sources

  • Session Data

Marketing Information

If you subscribe to marketing communications, we may collect:

  • Email Preferences

  • SMS Preferences

  • Marketing Engagement Data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Verify transactions

  • Deliver products and services

  • Send order confirmations and updates

  • Improve website functionality and user experience

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

  • Send promotional emails, offers, and updates (where permitted)

3. Payment Information

Payments are processed through secure third-party payment providers.

TRUE Lab Jewels does not store full credit card or debit card details on our servers.

Payment information is handled according to industry security standards and the privacy policies of our payment partners.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Maintain shopping cart functionality

  • Analyze website performance

  • Improve customer experience

  • Deliver personalized advertisements

Types of cookies we may use include:

  • Essential Cookies

  • Functional Cookies

  • Analytics Cookies

  • Advertising Cookies

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties, including:

Service Providers

  • Payment Processors

  • Shipping Carriers

  • Website Hosting Providers

  • Marketing Platforms

  • Analytics Providers

Legal Requirements

We may disclose information if required by law, court order, government authority, or to protect our legal rights.

6. International Data Transfers

Because we serve customers worldwide, your information may be transferred to and processed in countries other than your country of residence.

We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • SSL Encryption

  • Secure Payment Processing

  • Restricted Access Controls

  • Fraud Monitoring Systems

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, tax, accounting, and regulatory requirements

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict or object to processing

  • Withdraw consent for marketing communications

  • Request a copy of your data

To exercise these rights, please contact us using the information below.

10. Email & Marketing Communications

If you subscribe to our newsletter or marketing messages, we may send:

  • Promotions

  • Product Updates

  • New Collection Announcements

  • Special Offers

You may unsubscribe at any time by:

  • Clicking the "Unsubscribe" link in emails

  • Contacting us directly

Transactional emails related to orders may still be sent even if marketing communications are disabled.

11. Third-Party Services

Our website may contain links to third-party websites, services, or applications.

We are not responsible for:

  • Third-party privacy practices

  • External website content

  • Third-party security measures

We encourage users to review the privacy policies of any third-party services they use.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

13. California Privacy Rights (USA)

For California residents, applicable laws may provide additional rights regarding personal information, including:

  • Right to Know

  • Right to Access

  • Right to Delete

  • Right to Correct

  • Right to Opt-Out of Certain Data Sharing Activities

California residents may contact us to exercise these rights.

14. GDPR Rights (European Union & United Kingdom)

If you are located in the European Economic Area (EEA) or United Kingdom, you may have rights under applicable data protection laws, including:

  • Right of Access

  • Right of Rectification

  • Right of Erasure

  • Right to Restrict Processing

  • Right to Data Portability

  • Right to Object

  • Right to Withdraw Consent

Requests may be submitted using the contact information below.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will become effective immediately upon posting on this page.

We encourage users to review this policy periodically to stay informed about how their information is protected.

16. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

TRUE Lab Jewels
🌐 Website: https://truelabjewels.com
📧 Email: support@truelabjewels.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.