Shipping policy

At TRUE Lab Jewels, we are committed to delivering your jewelry safely, securely, and on time. Every piece is carefully crafted and inspected before shipment to ensure the highest quality standards.

Order Processing

  • All orders are processed after payment confirmation.

  • Most jewelry pieces are made-to-order and require 7–15 business days for production.

  • Custom, personalized, or engraved items may require additional processing time.

  • Once your order is ready, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

We proudly ship worldwide, including:

  • United States (USA)

  • India

  • Canada

  • United Kingdom

  • Australia

  • Europe

  • Middle East

  • Asia-Pacific Countries

  • Other International Destinations

If your country is not available during checkout, please contact us at support@truelabjewels.com.

Estimated Delivery Times

United States

  • Standard Shipping: 5–10 Business Days

  • Express Shipping: 3–7 Business Days

India

  • Standard Shipping: 3–7 Business Days

  • Express Shipping: 1–4 Business Days

Canada, United Kingdom & Australia

  • Standard Shipping: 5–12 Business Days

  • Express Shipping: 3–8 Business Days

Europe

  • Standard Shipping: 7–15 Business Days

  • Express Shipping: 4–10 Business Days

Rest of the World

  • Standard Shipping: 7–20 Business Days

  • Express Shipping: 5–12 Business Days

Delivery times are estimates and may vary due to customs clearance, local courier delays, weather conditions, or peak holiday seasons.

Shipping Charges

Free Shipping

We offer Free Standard Shipping Worldwide on eligible orders.

Express Shipping

Express shipping charges are calculated at checkout based on destination, package weight, and courier availability.

Order Tracking

Once your order has been shipped, you will receive:

  • Tracking Number

  • Courier Details

  • Estimated Delivery Date

You can track your shipment using the tracking link provided in your shipping confirmation email.

Customs, Duties & Taxes

United States

Most shipments are delivered without additional charges; however, customs authorities may occasionally assess duties or taxes.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by their country's customs authorities.

TRUE Lab Jewels is not responsible for delays caused by customs clearance procedures.

Secure Packaging

All jewelry is shipped in:

  • Premium Jewelry Packaging

  • Protective Transit Packaging

  • Tamper-Resistant Shipping Materials

For security reasons, high-value orders may require:

  • Signature Upon Delivery

  • Identity Verification

  • Additional Shipping Confirmation

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

If an incorrect shipping address is provided:

  • Additional shipping fees may apply.

  • Delivery delays may occur.

  • We cannot guarantee successful delivery.

Please contact us immediately if you need to update your shipping address after placing an order.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with:

  • Order Number

  • Photos of the Package

  • Photos of the Product

For lost shipments:

  • Please notify us within 7 days of the expected delivery date.

  • We will work with the shipping carrier to investigate the issue.

TRUE Lab Jewels is not responsible for packages marked as delivered by the carrier but reported missing thereafter.

Delayed Deliveries

While we strive to meet all estimated delivery timelines, delays may occur due to:

  • Customs Inspections

  • Public Holidays

  • Severe Weather Conditions

  • Carrier Service Disruptions

  • Peak Shopping Seasons

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping, please contact us:

TRUE Lab Jewels
📧 Email: support@truelabjewels.com
🌐 Website: https://truelabjewels.com

We are dedicated to ensuring your jewelry reaches you safely and securely, wherever you are in the world.